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5 Questions to Ask Before Choosing IT Support

Over 65% of small businesses are concerned about protecting their customer records from cyber attackers. Another 49% are worried about their intellectual property. Whether you’re worried about an attack or your servers going down, it helps to have an IT pro handy.

Don’t call the first name you find, though. Instead, ask these questions before choosing IT support for your business.

By asking these questions, you can find the most qualified person for the job. Start your search with these five questions today!


1. How Large is Your IT Company?

A smaller IT company might only have one or two technicians available. If there’s an emergency, you don’t want to wait for a technician to have time. Instead, you want an IT pro who can respond immediately.

Otherwise, the downtime could cost you sales and valuable customers.

Look for a large IT company that’s operated over the years. A long-lasting company has survived competition in the area. They’ve likely grown as well, allowing them to offer additional services.

A newer business, however, will likely lack the experience and levels of IT support you need.

Once you develop a short list of companies, ask to see proof of their licensing and insurance. If something goes wrong, you’ll have peace of mind that you’re not responsible. 

2. What Services Do You Offer?

Before choosing IT support for your business, make sure they offer the services you need.

Do you want to move over to a cloud-based system? Maybe you’re more concerned about cyber attacks and security. After all, about 40% of cyber attacks target small- and medium-sized businesses.

Can the IT team handle common cyber threats? Are they experienced with updating old communications systems? Consider the types of services you need during your search.

You can learn more about Technology Support Services here.

3. Will I Work With a Dedicated Expert?

It can save you a lot of time and grief to work with the same technician each time there’s a problem. Ask if you’ll work with a dedicated expert. That way, you’ll work with someone you’re familiar with who understands your business.

Otherwise, ask to see references and reviews for the businesses. You can also check the Better Business Bureau or their Google My Business listing for reviews.

4. Are You Familiar With Our System?

Look for a company that has the necessary experience with software your company uses. Otherwise, they might waste valuable time trying to understand your system.

An IT company that has extensive knowledge will know how to fix the issues you’re experiencing quickly and efficiently. 

5. What’s Listed in the Contract?

Before you sign on the dotted line, make sure to thoroughly review the contract. If you discussed pricing at any point, make sure it’s in writing. 

Reviewing the company’s IT support fees will help you determine if they’re in your budget. 

Find a Tech Pro: 5 Questions to Ask Before Choosing IT Support

Ready to find a tech support pro? Make sure to ask these five questions before choosing IT support for your business.

That way, you can find the best possible fit!

Set your business up for success. Explore the Tech section of the blog today.

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