Get Connected: How to Choose a Business Internet Service Provider
Companies run on more than just coffee and donuts. Your business needs a powerful and secure internet connection to compete.
The web isn’t just for browsing Facebook. Your point-of-sale-system, credit card processing, web store, and virtual phone lines all rely on the internet. You definitely can’t manage all that with a dial-up connection.
Since companies have different internet needs than consumers, they look for business ISP services that can accommodate their traffic and operations. What’s important is that you know what to look for in an internet provider.
Most major telecom brands offer business internet services, but some cities also have smaller local alternatives. Discover the Best ISP for small business entrepreneurs in this latest guide.
Assess Your Internet Needs
Before choosing a business ISP, you need a clear idea of what your internet needs are.
Here are a few factors to consider:
- Size of staff
- Number of computers
- Number of other connected devices
- Connected phone systems or VoIP calling
- Online web store activity
- Online ordering
Let’s say your business is a high-traffic online store that’s open 24-hours. You’re going to need a reliable connection with a high uptime percentage in the 99% range. You will only need monitoring for suspicious activity and downtime.
Next, look at your operations budget. The last thing you want is to get stuck with long-distance internet fees. Choose an ISP that lets you connect locally.
How big is your modem? Learn how much power your connected equipment needs, so you can buy a connection that’s fast enough. If you don’t use much business technology, you might get away with paying for the cheapest ISP plan.
Do you need a full-service experience?
This is important to consider when you’re just starting out.
Some ISPs offer a full suite of internet products, like web design, web hosting, broadband, SIP trunking, VoIP, conferencing, and more. You may be able to save money in the long run by purchasing a full-service package from the start.
This could also be a good solution for managing both your internet and telecommunications needs.
If you want extra services, but not the full service package, shop around for ISPs that offer the services you’re looking for, UCaaS services or eFax.
How Good Is The Tech Support?
This part is vital. What good is a lightning-fast ISP if there’s no support when something goes wrong?
Excellent customer service and fast support are just as important as uptime. When the internet fails in the middle of a customer transaction, you don’t have time to wait.
Choose an ISP provider that offers both on-site support and remote support. Avoid ISPs that play games with “priority support.” Some providers advertise this service with more expensive plans. You should be able to access a support tech right away, regardless of your plan.
Discover the Right Business Isp for You
Don’t rush this decision. Take your time to find the best business ISP for your growing venture. Use this guide to discover what you need (and don’t need) from an ISP.
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