Landline vs VoIP: How to Decide Which Is Right for Your Business

Are you currently wrestling with the decision of which phone system to choose for your business? It’s not a decision to be taken lightly.

There are many things to consider when deciding between landline vs VoIP and the choice isn’t always as simple as it sounds.

Each one offers unique benefits so the best option will depend on the specific needs of your company.

The Technology of Landline vs VoIP

Landline telephone service may seem like antiquated “technology.” And it is, to some extent. A landline phone relies on a dedicated copper wire network called the Public Switched Telephone Network (PSTN). 

Meanwhile, a VoIP phone service converts the audio of a voice call to digital data, then sends that data over the network in the same manner as other data, such as images or video streams. It does this by utilizing your existing local area network and public internet infrastructure to place voice calls. 

Essentially, a VoIP protocol “shakes hands” with another VoIP device to create a connection for the phone call. From there, it manages the audio data sent between the caller and receiver until the call is complete.

VoIP Is More Cost-Effective

Of the two systems, VoIP takes the lead in cost-effectiveness. In fact, it takes a considerable lead.

VoIP has smaller setup fees and maintenance costs, as well as lower call charges. So if you’re currently using a traditional landline, you’ll find that these costs will be significantly lower. 

Plus, as your business grows, adding VoIP lines is simpler and more cost-effective than with a landline. 

Other Benefits of VoIP

Bringing more users onto a VoIP system requires that you only add more handsets and phone numbers to your service plan. This makes VoIP more scalable.

VoIP is also far more portable than a landline. You’re able to receive calls on a VoIP device in any place where you’re connected to the internet. Plus, VoIP seamlessly integrates with other communication channels that use the internet and digital technologies.

With VoIP, you’re able to utilize anonymous calling. And voicemails can be easily converted to text messages or emails. There are also call forwarding, recording, and analytic services available.  

And if you opt for a PBX system, your VoIP system will do much more than transmit voice signals. This technology enables companies to manage video calls, conference calls, instant messages, and much more.

Where Landlines Shine

The PSTN mentioned above is very reliable. This is not to say that VoIP systems aren’t. But since the PSTN relies on an alternate energy source, a landline is far less susceptible to power outages. Plus, since the 911 network was developed when landlines were the only option, they tend to offer better access to emergency services.

Finally, there are security issues. Of course, landlines can be physically tapped. But since they don’t rely on software, servers, or data, they can’t be hacked. Security software usually alleviates this though.

Which Phone System Will You Choose?

When it comes to the battle of landline vs VoIP, there’s something to be said for tradition. But then again, VoIP appears to be the wave of the future. 

Hopefully, you now have a better sense if which is right for you.

And for more great news and articles on all things digital, keep checking back with us!